![]() Social Media- Twitter - Make your Pain Public, maybe then MS will fix the problem – And they usually reply It is handy to have a timestamped copy of the conversation, if only to publish it on the internet. Make sure to copy the text from the chat window and save it before closing the chat window. LESS frustrating than listening to elevator muzak. For some reason, I found that waiting for online chat responses intrinsically.You have 2 hands free to surf the web when they are not talking to you.You don’t have to listen to “elevator muzak” when they are off line.They are more likely to go off line to ask other people for help (good for you).If they don’t read the history, you can copy / paste the past conversation to them, saving you having to repeat yourself.When you get transferred to the “right” person, they can review the history.Provides you with an instant time stamped transcript.I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel. I recently used online chat support myself.
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